With so many rules, regulations and laws surrounding almost every service in today society, there are many different aspects to consider, especially when you are choosing an american sign language service provider for your business.
This is even more complicated when you start investigating the new video remote interpreting services that many of these companies offer. It is important to understand how your liabilities are protected as a company and how the quality of service is monitored or assured by these types of agencies.
If you don’t ask the right questions, in some states you may even be paying for a service that is not considered to be a legal form of communication for deaf individuals. Take a look at the list below and see how your current video remote interpreting agency stacks up to the others available today.
5 Things To Ask A VRI Agency
Can you provide credentials for your interpreters if requested?
Many companies ask interpreters if they are certified, but do they actually hold up to date copies of their credentials to prove this? This is very important, if there was ever a complaint or an issue with the services you receive, this can be very important to protect your liabilities and prove that the services rendered were provided by a properly qualified interpreter.
Do your interpreters hold a state license?
This is very similar to the first question here, not every state requires this, but it is very important if your state does require interpreters to be licensed. This is something that for some reason many companies choose to overlook out of convenience. If you find a VRI company not using licensed interpreters, you need to stop utilizing their services immediately. There are laws in states that have interpreting licensure that do not allow sign language interpreters from taking community work. This is a huge no no, please ask!
What is your minimum billable time?
There is a very wide variance across the board. The minimum billing time, can really change the overall cost of these types of services. If you have to for 30 minutes or 1 hour of service and only need to use the service for 15 minutes at a time, ASL services for the deaf and hard hearing can become very expensive, very fast.
Do you lease hardware to provide VRI?
This may not be something for everybody. Some people would prefer to buy a computer with a large display or a large screen tablet to use like an iPad. However, there are some companies who would rather just have the complete setup provided so they do not need to look into hardware purchase for their own company. Not every company provides hardware setups, but the ones that do have already made sure they are up to the specifications required for a great service.
Does your company offer on demand services?
Many companies offer video remote interpreting services, but they do not fully staff ASL interpreters to be available unless they have a specific request from a customer. If you are working with a company that does not have sufficient staff, you are missing out on one of the biggest advantages to using this service. Finding a sign language agency that offers on demand video remote interpreting will allow you to get communication services for deaf individuals as needed.
So, now that you have seen the top 5 questions to ask a video remote interpreting company before you even consider doing business with them, how does your current provider stack up?
Comments are open on this post, let us know what you think about our list, do you have something to add to it?